agentforce-guardrails - Define and troubleshoot Agentforce guardrails
Defines, audits, and troubleshoots Agentforce behavioral boundaries using topic scope, system instructions, filters, escalation, and adherence monitoring.
Tags
Updated: 2026-10-07agentforceguardrailstopic scopeagent instructionsescalationaction filtersrestricted topicsinstruction adherenceabuse preventioncustomer-facing agents
Capabilities
What this skill does
- Define topic scope boundaries
- Configure agent fallback instructions
- Apply topic and action filters
- Configure escalation routing
- Review restricted topics
- Monitor instruction adherence
- Improve abuse prevention
Inputs
- Agent name and deployment channel
- Allowed and refused topics
- Configured topic actions
- Human escalation requirements
- Omni-Channel routing configuration
- Topic Scope text
- Classification Description text
- Instruction Adherence data
Outputs
- Revised topic Scope text
- Agent system instruction text
- Filter configuration decisions
- Escalation configuration checklist
- Adherence improvement recommendations
- Abuse prevention instruction pattern
Requirements
- Salesforce Spring '25 or later
- Agentforce org access
- Agentforce Analytics access for monitoring
- Omni-Channel configuration for escalation