bnk-case-routing - Route fraud and dispute cases to correct queues or lanes
Routes fraud and dispute cases to analyst queues or escalation lanes based on routing matrices, classifications, and risk assessments.
Tags
Updated: 2026-09-19Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Read classification and risk data
- Determine handling lanes and assignments
- Verify segregation of duties
- Present routing recommendations via UI
- Send approved Teams routing notifications
- Create AML escalation email drafts
- Update routing details in tracker
Inputs
- Fraud dispute case tracker
- Scenario classification data
- Risk assessment output
- Routing matrix and escalation rules
Outputs
- Adaptive Card routing recommendation
- Teams routing notification message
- Outlook draft for AML escalation
- Updated case tracker record
Requirements
- Fraud operations review approval
- Access to M365 case files
- Teams and Outlook messaging tools
- render-ui skill availability