churn-analysis - Churn Analysis for Customer Retention
Identify at-risk accounts, analyze churn drivers, and design retention interventions
Tags
Updated: 2026-05-28Capabilities
Typical Inputs
Typical Outputs
What this skill does
- analyze support signals
- analyze communication signals
- analyze usage signals
- analyze commercial signals
- calculate risk scores
- identify churn drivers
- design cancel flows
- design dunning sequences
- design win-back campaigns
- generate weekly scorecard
- generate save plays
Inputs
- customer lists
- support tickets
- communication history
- NPS scores
- usage data
- email logs
- billing records
- business model
- pricing tiers
- contract terms
- customer segments
Outputs
- weekly risk scorecard
- MRR at risk summary
- save play briefs
- cancel flow designs
- dunning sequences
- win-back campaigns
- trend analysis
Requirements
- customer data access
- usage data access
- billing data access