churn-prevention - Design SaaS churn prevention programs
Design cancel flows, save offers, dunning, proactive retention, and win-back strategies for voluntary and involuntary churn.
Tags
Updated: 2026-10-05Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Design cancel flows
- Optimize existing flows
- Set up dunning
- Map targeted save offers
- Analyze churn risk signals
- Build health score models
- Plan proactive interventions
- Design win-back sequences
Inputs
- Churn metrics
- Subscriber count
- Average MRR
- Current cancel flow
- Billing provider
- Billing intervals
- Pause and downgrade support
- Retention tooling
- Product usage data
- Cancellation reason data
- Activation metric
- Business model
- Cancellation requirements
- Brand tone
- Product marketing context file
Outputs
- Cancel flow specification
- Exit survey design
- Save offer mapping
- Dunning strategy
- Churn health score model
- Proactive intervention plan
- Win-back sequence