churn-prevention - Design SaaS churn prevention and retention programs
Design cancel flows, targeted save offers, dunning, churn prediction, and retention strategies for voluntary and involuntary churn.
Tags
Updated: 2026-10-04Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Design cancel flows
- Map reasons to offers
- Optimize retention funnels
- Set up dunning
- Model churn risk
- Plan proactive retention
- Create win-back tactics
Inputs
- Product marketing context
- Current churn metrics
- Subscriber and MRR data
- Billing platform details
- Product usage data
- Cancellation reason data
- Business constraints
- Brand tone
Outputs
- Cancel flow design
- Save-offer mapping
- Dunning email sequences
- Retention strategy
- Churn risk model
- Win-back plan