churn-prevention - Design SaaS churn prevention and retention flows
Design cancel flows, save offers, proactive retention strategies, and failed-payment recovery for SaaS products.
Tags
Updated: 2026-10-08Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Design cancel flows
- Create exit surveys
- Map reasons to offers
- Plan dunning strategies
- Identify churn risk signals
- Optimize retention flows
Inputs
- Product marketing context
- Churn metrics
- Subscriber counts
- Average customer MRR
- Billing provider
- Billing intervals
- Plan controls
- Retention tooling
- Usage data
- Cancellation reasons
- Activation metric
- Business model
- Cancellation requirements
- Brand tone
Outputs
- Cancel flow designs
- Exit survey structures
- Save offer mappings
- Dunning strategies
- Retention recommendations
- Churn risk signal plans
Requirements
- Access to product context
- Access to churn data
- Billing platform information