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customer-journey - Map customer success journeys

Maps lifecycle stages, milestones, touchpoints, automation triggers, and engagement cadences for customer adoption, retention, and expansion.

Tags

Updated: 2026-09-29
customer successcustomer journeylifecycle managementcustomer engagementretention

Capabilities

Define lifecycle stagesDefine key milestonesPlan customer touchpointsConfigure automation triggers

Typical Inputs

Customer segmentProduct nameCustomer lifecycle data

Typical Outputs

Lifecycle stage mapMilestone planTouchpoint matrix

What this skill does

  • Define lifecycle stages
  • Define key milestones
  • Plan customer touchpoints
  • Configure automation triggers
  • Establish engagement cadence

Inputs

  • Customer segment
  • Product name
  • Customer lifecycle data
  • Usage metrics
  • CRM data
  • Customer feedback

Outputs

  • Lifecycle stage map
  • Milestone plan
  • Touchpoint matrix
  • Automation trigger plan
  • Engagement cadence plan

Requirements

    Source

    • Spec: SKILL.md

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