customer-journey-map - Map end-to-end customer experience
Maps customer experience from awareness to advocacy including touchpoints, emotions, friction points, and improvement opportunities
Tags
Updated: 2026-03-10Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Analyze user persona
- Map journey stages
- Document touchpoints
- Track user actions
- Capture user thoughts
- Record user emotions
- Identify pain points
- Find opportunities
- Detect aha moment
- Prioritize improvements
Inputs
- User persona
- User interview data
- Behavioral metrics
- Customer feedback
- Product information
Outputs
- Customer journey map
- Critical moments list
- Prioritized improvements list
Requirements
- Specific user persona
- Full lifecycle coverage