customer-research - Multi-source customer question research with source attribution
Conducts multi-source research on a customer question or topic, synthesizing findings with source attribution and confidence scoring.
Tags
Updated: 2026-06-30Capabilities
Typical Inputs
Typical Outputs
What this skill does
- search internal knowledge base
- search CRM notes and history
- search support platform tickets
- search chat and email archives
- perform web search
- synthesize findings into research brief
- assign confidence levels to findings
- flag sensitive topics for review
- draft customer-facing responses
- suggest knowledge base entries
Inputs
- Customer question or topic
- Knowledge base (if connected)
- CRM system (if connected)
- Support platform (if connected)
- Chat platform (if connected)
- Email inbox (if connected)
- Cloud storage (if connected)
Outputs
- Structured research brief with source attribution
- Confidence scoring for each finding
- Suggested next steps and escalation recommendations
- Draft customer response (on request)
- Knowledge base entry suggestions (on request)
Requirements
- Web search capability required
- At least one connected data source recommended (knowledge base, CRM, support platform, chat, or email)
- Access to internal documentation systems for Tier 1 sources