external-layer - Build an External Layer IVR endpoint for call routing
Build an External Layer IVR endpoint that lets Voicenter route inbound calls based on CRM business logic.
Tags
Updated: 2026-09-19Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Route calls to IVR layers
- Announce dynamic data before routing
- Dial external phone numbers or extensions
- Pass CRM context during calls
Inputs
- Inbound call request payload
- DTMF user inputs
- CRM database records
Outputs
- GO_TO_LAYER routing response
- SAY_DIGITS audio announcement response
- DIAL action response
- Fallback error response
Requirements
- Voicenter IVR layer configured with endpoint URL
- HTTP server responding within 5 seconds