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freshdesk-automation - Freshdesk Automation via Rube MCP

Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP.

Tags

Updated: 2026-09-24
freshdeskhelpdeskticketingautomationrube-mcp

Capabilities

Create and update support ticketsSearch and filter ticketsReply to customer ticketsAdd notes to tickets

Typical Inputs

Ticket subject and descriptionRequester email or IDSearch queries and filter criteria

Typical Outputs

Created or updated Freshdesk ticketsTicket details and search resultsPublished replies and notes

What this skill does

  • Create and update support tickets
  • Search and filter tickets
  • Reply to customer tickets
  • Add notes to tickets
  • Manage contacts and company records
  • List ticket conversation history

Inputs

  • Ticket subject and description
  • Requester email or ID
  • Search queries and filter criteria
  • Reply and note text
  • Contact and company fields

Outputs

  • Created or updated Freshdesk tickets
  • Ticket details and search results
  • Published replies and notes
  • Contact and company profiles
  • Conversation history logs

Requirements

  • Rube MCP server configuration
  • Active Freshdesk authentication connection
  • Availability of RUBE_SEARCH_TOOLS

Source

  • Spec: SKILL.md

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