freshdesk - Freshdesk Customer Support Ticket Management
Manage support tickets, contacts, and knowledge base via Freshdesk API
Tags
Updated: 2026-02-13Capabilities
Typical Inputs
Typical Outputs
What this skill does
- create support tickets
- update ticket status
- reply to tickets
- list customer contacts
- search tickets
- get ticket details
Inputs
- Freshdesk API credentials
- ticket data
- customer contact information
- search queries
- ticket IDs
Outputs
- support tickets
- customer contacts
- ticket replies
- updated ticket status
Requirements
- Freshdesk domain
- Freshdesk API key
- API access