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freshdesk - Freshdesk Customer Support Ticket Management

Manage support tickets, contacts, and knowledge base through Freshdesk API

Tags

Updated: 2026-02-13
customer-supportticketingapi-integrationhelpdesk

Capabilities

list ticketsget ticketcreate ticketupdate ticket

Typical Inputs

Freshdesk domainFreshdesk API keyTicket data

Typical Outputs

Support ticketsContact recordsTicket replies

What this skill does

  • list tickets
  • get ticket
  • create ticket
  • update ticket
  • reply to ticket
  • list contacts
  • search tickets

Inputs

  • Freshdesk domain
  • Freshdesk API key
  • Ticket data
  • Contact information
  • Search query

Outputs

  • Support tickets
  • Contact records
  • Ticket replies
  • Updated ticket status

Requirements

  • Freshdesk domain environment variable
  • Freshdesk API key environment variable
  • Freshdesk API access

Source

  • Spec: SKILL.md

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