freshservice-automation - Automate Freshservice ITSM operations via Rube MCP
Automates Freshservice ITSM operations including searching, creating, bulk updating tickets, sending outbound email tickets, and submitting service requests.
Tags
Updated: 2026-09-20Capabilities
Typical Inputs
Typical Outputs
What this skill does
- List and search tickets
- Get detailed ticket information
- Create new tickets
- Bulk update multiple tickets
- Create tickets via outbound email
- Submit service catalog requests
Inputs
- Ticket search and filter parameters
- Requester email address or user ID
- Ticket IDs or display IDs
- Service catalog item display ID
- Update fields dictionary
Outputs
- Created or updated Freshservice tickets
- Submitted service catalog requests
- Outbound email notifications
- Ticket search and detail records
Requirements
- Rube MCP server connection
- RUBE_SEARCH_TOOLS availability
- Active Freshservice connection via Rube MCP