gap-analysis - Identify user mental model gaps with system reality
Analyzes gaps between user beliefs and system reality to identify structural causes of confusion
Tags
Updated: 2026-02-17Capabilities
Typical Inputs
Typical Outputs
What this skill does
- analyze mental model gaps
- identify moments of truth
- assess information scent
- evaluate progressive disclosure
- document user-system divergences
Inputs
- service blueprint
- empathy analysis
- system codebase
- user interaction data
Outputs
- gap analysis documentation
- identified priority gaps
- design change recommendations
Requirements
- code access permissions
- service design template
- analytical capabilities