logistics-exception-management - Manage freight exceptions, claims, and carrier disputes
Classifies freight exceptions and guides evidence collection, escalation, claims filing, settlement negotiation, and recovery tracking.
Tags
Updated: 2026-10-02Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Classify shipment exceptions
- Assess exception severity
- Apply resolution workflows
- Collect claim evidence
- Escalate carrier disputes
- File freight claims
- Negotiate claim settlements
- Track recovery progress
Inputs
- Shipment details
- Bill of lading
- Proof of delivery
- Delivery records
- Photographs
- Inspection reports
- Commercial invoices
- Packaging specifications
- GPS records
- Appointment logs
- Gate timestamps
- Temperature recorder data
- Carrier information
Outputs
- Exception classification
- Resolution workflow
- Severity assessment
- Evidence checklist
- Escalation recommendation
- Claim filing
- Settlement status
- Recovery tracking