logistics-exception-management - Manage freight exceptions and claims
Classifies freight exceptions and guides evidence collection, escalation, claims filing, settlement negotiation, and recovery tracking.
Tags
Updated: 2026-10-01Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Classify shipment exceptions
- Assess exception severity
- Apply resolution workflows
- Collect claim evidence
- Escalate carrier disputes
- File freight claims
- Negotiate claim settlements
- Track recovery outcomes
Inputs
- Shipment exception details
- Bill of lading
- Proof of delivery
- Commercial invoice
- Inspection reports
- Shipment photographs
- Packaging specifications
- Carrier records
- GPS and appointment logs
- Customer service requirements
Outputs
- Exception classification
- Severity assessment
- Resolution workflow
- Evidence checklist
- Escalation decision
- Carrier dispute record
- Freight claim
- Settlement outcome
- Recovery tracking status