returns-reverse-logistics - Returns and Reverse Logistics Operations
Provides standardized guidance for return authorization, inspection, disposition, refunds, fraud detection, vendor recovery, and warranty claims.
Tags
Updated: 2026-10-16Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Validate return eligibility
- Issue return authorizations
- Inspect returned products
- Assign condition grades
- Plan disposition channels
- Process refunds or exchanges
- Flag fraud indicators
- Submit vendor recovery claims
- Assess warranty claims
- Escalate exceptional cases
Inputs
- Return requests
- Return policies
- Order records
- Purchase records
- Returned products
- Inspection results
- Customer return history
- Fraud indicators
- Vendor agreements
- Warranty terms
- Defect evidence
- Claim data
Outputs
- Return authorization
- Condition grade
- Disposition recommendation
- Refund decision
- Exchange decision
- Fraud review flag
- Refund hold
- Vendor recovery claim
- Warranty claim assessment
- Customer communication
- Escalation notice
Requirements
- Order management system
- Warehouse management system
- Returns management system
- Customer relationship system
- Fraud detection platform
- Vendor portal
- Return policy access
- Warranty policy access