returns-reverse-logistics - Manage Returns and Reverse Logistics
Standardize return authorization, inspection, disposition, refunds, fraud detection, supplier recovery, and warranty claims.
Tags
Updated: 2026-10-16Capabilities
Typical Inputs
What this skill does
- Validate return eligibility
- Issue return authorizations
- Inspect and grade products
- Plan disposition paths
- Process refunds and exchanges
- Detect return fraud
- Submit supplier claims
- Manage warranty claims
Inputs
- Return requests
- Order and payment records
- Return policies
- Returned products
- Inspection results
- Customer account history
- Warranty terms
- Supplier agreements
Outputs
- Return authorizations
- Shipping instructions
- Product condition grades
- Disposition decisions
- Refund or exchange decisions
- Fraud review flags
- Supplier recovery claims
- Warranty communications
Requirements
- OMS access
- WMS access
- RMS access
- CRM access
- Fraud detection platform
- Supplier portal