service-agentforce-contact-center-coordinate - Set up an Agentforce Contact Center voice channel
Coordinates phone-number procurement, live-status verification, routing setup, and creation of an active Agentforce Contact Center voice channel.
Tags
Updated: 2026-10-15Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Fetch available phone numbers
- Procure a selected number
- Resolve communication channel lines
- Verify number live status
- Resolve contact center queue
- Create active voice channel
- Configure queue-based routing
- Configure agent-based routing
- Author and publish agents
- Deploy routing flows
Inputs
- Authenticated target org
- Country selection
- Phone number type
- Selected phone number
- Routing model
- Agent source
- Agent business context
Outputs
- Provisioned phone number
- Active PstnVoice MessagingChannel
- Configured routing flows
- Agentforce agent
- Setup summary
Requirements
- Authenticated Salesforce org
- Salesforce CLI 2.0.0 or later
- jq 1.6 or later
- API version 68.0 or later
- Einstein enabled for Omni Flow
- Agentforce Agents enabled for Omni Flow