zendesk-chat - Zendesk Chat Management for Customer Service Automation
Manages Zendesk Chat conversations and customer service operations
Tags
Updated: 2026-03-09Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Handle live chat conversations
- Manage chat routing and departments
- Access visitor information
- Use chat shortcuts and macros
- Create support tickets from chats
- Monitor chat analytics
- Set agent availability
- Trigger proactive chats
Inputs
- Zendesk account credentials
- Zendesk subdomain
- Chat dashboard access
- Browser automation session
Outputs
- Chat responses
- Support tickets
- Agent status changes
- Chat analytics reports
- Proactive chat triggers
Requirements
- Zendesk account with Chat access
- Playwright browser automation
- Valid subdomain.zendesk.com access
- Login credentials or authenticated session