zendesk - Manage Customer Support with Zendesk
Manage customer support with Zendesk's comprehensive help desk platform.
Tags
Updated: 2026-02-17Capabilities
Typical Inputs
Typical Outputs
What this skill does
- Create support tickets
- Update ticket status
- Search tickets
- Apply macros
- Manage customer profiles
- Search help articles
- Create help articles
- Access support metrics
Inputs
- Zendesk subdomain
- Email address
- API token
- Ticket details
- Customer information
- Search query
- Macro identifier
- Browser session
Outputs
- Support ticket
- Updated ticket status
- Ticket search results
- Applied macro response
- Customer profile
- Help article
- Support metrics report
Requirements
- Zendesk account
- API access enabled
- Agent role permissions
- Browser automation setup for manual login
- Local environment for credentials